Frequently Asked Questions
Top FAQs
Office Hours are Monday to Saturday, 9:00 AM to 6:00 PM. Storage Access Hours are 24 hours, 7 days a week.
This depends on which site you are storing at, for how long, and what size of space you require. Get a quote by contacting us or by calling your chosen facility.
Yes. All renters must have insurance coverage for their storage units. Customers have 2 options:
Inhouse. We offer very affordable and competitively-priced options.
Client’s Discretion. Renters are not obligated to obtain insurance from StorageMart and may opt to acquire their own coverage with their own insurance.
Either way, renters will be required to show proof of insurance coverage before being able to store with us.
We don’t have a price list, but you can get a quote by contacting us or by calling your chosen facility.
Yes, all customers are required to pay a refundable security deposit before storing. It is the equivalent of one month’s rent, so the exact amount varies as it is based on the size of the space chosen. The security deposit is fully refundable provided that the renter vacates in good order, and will be refunded less any damages or charges, within 30 days after moving out.
Office Hours are the time period when management and staff will be present in the facility.
Storage Access Hours are when renters are able to access the site and their storage space (which is 24 hours, 7 days a week, all year).
StorageMart requests all our clients to obtain reasonable insurance coverage for the items to be stored. Our security system and protocol is designed to minimize risk, and we enjoin our renters to help us cover the bases as much as we can with adequate insurance for their property. This is to ensure that — in the highly improbable event of loss or damage — clients can rest easy and minimize any potential heartache with the contingency of compensation from insurance.
This depends on the amount of insurance coverage you want to purchase for your storage unit. You can get a quote by contacting us.
Customers can move out at any time during the rental period. To ensure the return of the security deposit, renters are required to:
- Give a 15-day written notice of moving out before the contract expiration, emailed or dropped off at the facility. This written message must contain the date and time of moving out – anytime during office hours, so we can properly begin processing the return of your deposit.
- Completely move out. This means all items cleared from the storage unit, removing the padlock, and signing the necessary papers before leaving.
- Turning over the storage space in the same condition as the beginning of the lease.
Yes, renters cannot store the following:
- hazardous materials (dangerous or toxic chemical, gas, liquid, substance,
- material or waste including vehicle tires)
- any improperly packaged food or perishable goods
- flammable materials
- explosives
- dangerous and prohibited drugs
- any other inherently dangerous materials
- live / dead animal or plants
- stolen goods
- people
- anything illegal
As of now, we will only be able to guarantee a retrieval and change of your PIN during office hours. Either visit your facility in person, or call your facility to answer some security questions to verify your identity. If it is outside office hours, please call and text +63 917 842 1814 and request for emergency service. We will try our best to address your needs. Do note that there is no guarantee that we will be able to retrieve and change your PIN immediately. Also note that a fee for this emergency service will be charged if your request has been successfully satisfied.
The minimum of each lease contract is ONE month.
Customers are required to bring one official government ID such as a driver’s license or passport.
If you are a business customer and are a company director or senior manager, please also provide proof of your position such as a business card or an authorization letter.
If you are a business customer but are not the company director or senior manager, please provide an Authorization Letter from the company to confirm that you have the authority to sign on behalf of the business.
Storing and Storage Units
We have multiple locations in prime areas of Metro Manila. Please see our locations.
We’re glad to hear that! Please contact us for complete information.
We can cut your lock off should this be necessary, and you will need to replace your lock immediately. There is a ₱250 charge for the lock-cutting service. If you purchase a replacement lock from us, the charge will be waived.
Customers are required to bring one official government ID such as a driver’s license or passport.
If you are a business customer and are a company director or senior manager, please also provide proof of your position such as a business card or an authorization letter.
If you are a business customer but are not the company director or senior manager, please provide an Authorization Letter from the company to confirm that you have the authority to sign on behalf of the business.
Unfortunately no, we require official government IDs with a photo to confirm who you are for security reasons. This is for your safety as well as our other customers..
No, each renter is assigned their own private storage unit.
StorageMart has 2 kinds of storage areas: Climate Controlled and Non-Climate Controlled.
Climate Controlled spaces will have air-conditioning, heating, and humidity control depending on the outside climate in order to keep a stable temperature and humidity inside the storage space.
Non-Climate Controlled spaces will be subject to the outside climate and its temperature will fluctuate depending on the weather.
Yes, you will need to provide your own padlock – this is for your own security. We offer padlocks for sale, however, we will NEVER take a copy of your keys, request a copy of your key, nor accept keys for safekeeping. At StorageMart, customers have SOLE ACCESS to their storage units.
You are more than welcome to bring them in anytime at your own convenience without needing to inform anyone or paying additional fees for access.
There are electrical sockets in the corridors provided for customers, however there are none in the units. This is for fire safety purposes.
We highly recommend that customers list every item being stored in the Inventory List and take corresponding photos of each in the unit for insurance purposes.
Yes you may, but under the Rental Agreement, you are completely responsible and liable for any person you bring onsite, or accesses the site with your PIN.
No, this is strictly not allowed. Storage spaces are ideal for storing goods and archiving files, but they are not for staying in for long periods of time.
- Rooms do not have electrical sockets inside for fire safety purposes.
- We believe it is not safe for our valued customers to stay for long periods of time in their units due to the varying temperatures and the possibility of accidents happening.
That said, our spaces are highly recommended for storing business goods and products. Renters may store and retrieve anytime with utmost ease and convenience.
We recommend you get to the facility at least an hour before we close to ensure all paperwork is completed and you have all your questions and concerned answered before our office staff leaves.
No. The items just have to be stored securely.
Yes, renters cannot store the following:
- hazardous materials (dangerous or toxic chemical, gas, liquid, substance, material or waste including vehicle tires)
- any improperly packaged food or perishable goods
- flammable materials
- explosives
- dangerous and prohibited drugs
- any other inherently dangerous materials
- live / dead animal or plants
- stolen goods
- people
- anything illegal
Cost And Fees
This depends on which site you are storing at, for how long, and what size of space you require. Get a quote by contacting us or by calling your chosen facility.
We don’t have a price list, but you can get a quote by contacting us or by calling your chosen facility.
Yes, all customers are required to pay a refundable security deposit before storing. It is the equivalent to one month’s rent, so the exact amount varies as it is based on the size of space chosen. The security deposit is fully refundable provided that the renter vacates in good order, and is refunded less any damages, charges, and expenses within 30 days after leaving.
Facility
This may vary per facility, but usually, yes, we have reserved parking slots for customers. Please contact the specific site for more details.
Yes, there will be free use of trolleys and ladders for clients.
No, pets are not allowed in the facilities.
Usually no, but it never hurts to ask our friendly staff.
Hours, Access and Contact Info
Office Hours are Monday to Saturday, 10AM to 7PM. Storage Access Hours are 24 hours, 7 days a week.
Office Hours are the time period when management and staff will be present in the facility.
Storage Access Hours are when renters are able to access the site and their storage space (which is 24 hours, 7 days a week, all year).
No, there is no additional fee. Storing with StorageMart means 24/7, 365 days a year access FREE.
Our office will be closed, however, existing customers will have access to the site and to their storage units.
As of now, we will only be able to guarantee service office hours. Either visit your facility in person, or call your facility to answer some security questions to verify your identity. If it is outside office hours, please call and text +63 917 842 1814 and request for emergency service. We will try our best to address your needs. Do note that there is no guarantee, and that a fee for this emergency service will be charged if your request has been successfully satisfied.
Insurance
StorageMart requests all our clients to obtain reasonable insurance coverage for the items to be stored. Our security system and protocol is designed to minimize risk, and we enjoin our renters to help us cover the bases as much as we can with adequate insurance for their property. This is to ensure that — in the highly improbable event of loss or damage — clients can rest easy and minimize any potential heartache with the contingency of compensation from insurance.
Yes. All renters must have insurance coverage for their storage units. Customers have 2 options:
Inhouse. We have purchased in bulk and we are able to offer very affordable and comptetitively-priced options.
Client’s Discretion. Renters are not obligated to obtain insurance from StorageMart and may opt to acquire their own coverage with their own insurance.
Either way, renters will be required to show proof of insurance coverage before being able to store with us.
Either way, renters will be required to show proof of insurance coverage before being able to store with us.
This depends on the amount of insurance coverage you want to purchase for your storage unit. You can get a quote by contacting us.
Moving Out
Customers can move out at any time during the rental period. To ensure the return of the security deposit, renters are required to:
- Give a 15-day written notice of moving out, emailed or dropped off at the facility. This written message must contain the date and time of moving out – anytime during office hours, so we can properly begin processing the return of your deposit.
- Completely move out. This means all items cleared from the storage unit, removing the padlock, and signing the necessary papers before leaving.
- Turning over the storage space in the same condition as the beginning of the lease.
Your security deposit will be forfeited.
Yes. We ask that you leave your room in the same condition as you were given it. That means clean and clear of any items, with the padlock removed from your door.
Your security deposit will be refunded less any damages, charges, and expenses within 30 days after moving out.
Payment and Billing
Unfortunately, no. You need to ensure your bill has been paid before access to your storage unit is restored.
Depending on the method of payment, the funds may have not yet been received. For checks, it will normally take at least 3 business days before it appears in our bank accounts.
If you are able to show proof of the payment in person or over email, then we are more than happy to assist you in renewing access to your storage unit.
We will send you a reminder before payment is due and will contact you to settle the payment before this becomes an issue. Upon missing a payment, renters lose access to their storage unit. Late fees will be charged if the billing is not settled on or before the given due date. If the bill has not been settled in 30 days, then we will assume that you have defaulted on your contract.
Yes. As long as they state that they are paying your bill on your behalf, the payment will be credited to your account.
Pin Code
We highly discourage giving more than one PIN to each customer, as this increases the security risk for you and for other renters. You may give your code to other people; however, it is registered under your name, and under the Rental Agreement, you are completely responsible and liable for anyone who accesses the premises using your PIN.
As of now, we will only be able to guarantee a retrieval and change of your PIN during office hours. Either visit your facility in person, or call your facility to answer some security questions to verify your identity. If it is outside office hours, please call and text +63 917 842 1814 and request for emergency service. We will try our best to address your needs. Do note that there is no guarantee that we will be able to retrieve and change your PIN immediately. Also note that a fee for this emergency service will be charged if your request has been successfully satisfied.
As of now, we will only be able to guarantee a retrieval and change of your PIN during office hours. Either visit your facility in person, or call your facility to answer some security questions to verify your identity. If it is outside office hours, please call and text +63 917 842 1814 and request for emergency service. We will try our best to address your needs. Do note that there is no guarantee that we will be able to retrieve and change your PIN immediately. Also note that a fee for this emergency service will be charged if your request has been successfully satisfied.
Rental Terms and Contracts
The minimum of each lease contract is ONE month.
Security
We put strong emphasis on security, and our team of international experts have designed a state-of-the-art security system to keep your items and the site as secure as possible. All facilities have 24-hour video surveillance, 24/7 security guards, and modern remote access control and alarm systems.
No, our CCTVs cover only public areas such as corridors, entrances, and exits — but not inside your storage space.
Miscellaneous
An emergency contact will be the first person we contact when you become unreachable. They must have an alternative telephone number and email address to yours.
Please inquire with our friendly staff.
Please give us a written notice of the change including other contact details listed in your tenant file so that we may verify your identity. This written notice may be emailed or dropped off in person at the facility.
As of now, we will only be able to guarantee service during office hours. Either visit your facility in person, or call your facility to answer some security questions to verify your identity. If it is outside office hours, please call and text +63 917 842 1814 and request for emergency service. We will try our best to address your needs. Do note that there is no guarantee, and that a fee for this emergency service will be charged if your request has been successfully satisfied.
As of now, we will only be able to guarantee service office hours. Either visit your facility in person, or call your facility to answer some security questions to verify your identity. If it is outside office hours, please call and text +63 917 842 1814 and request for emergency service. We will try our best to address your needs. Do note that there is no guarantee, and that a fee for this emergency service will be charged if your request has been successfully satisfied.